The moment I say “employee monitoring,” the civil libertarians in us will get up in arms about ethics, privacy, human rights, and so on. The fact is, you have the right to know what the employees are doing during your time (that is, the time you pay them for).
With the numerous new methods of scams popping up, it is important to protect the users that inadvertently land on malicious websites. So, you need to provide a “content-filtering” system. Of course, you can use that to prohibit what sites you don’t want them to go to (e.g. Facebook, Hotmail).
Many companies actually have key-loggers installed on users’ desktops, to know what kind of websites they go to or what they do. You can find out their addiction to Solitaire game, or you can use the key-logger to find out what kind of additional training you will need to provide for them.
How you use the information you gather, is up to you. It is not illegal to monitor what the employee is doing on their PC, as long as you let them know that you do it. Some of our customers find that even if they don’t implement a monitoring system, but just let employees know that they may monitor their PC activities, the employees suddenly stop unnecessary browsing.
As Grissom from the TV show CSI would say, “the nature of what is being observed changes merely by the fact that it is being observed.” Long live Grissom!




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2. I got introduced to mind mapping a while ago, but have been using 
