If you have any type of social media presence – Facebook, Twitter, LinkedIn, YouTube or others – one of the things you must be on CONSTANT alert for is customer complaints. According to a study conducted by Edison Research, consumers post their complaints on social media in order to solicit a FASTER response than going through the normal channels. That’s because smart companies don’t want an unhappy client’s comments hanging out there for the world to see, unanswered and unaddressed. So IF you are going to have a presence on social media, make sure you or someone on your team is constantly monitoring it for client complaints.
My secret ingredient is that I am my customer’s biggest advocate. I know they can achieve the impossible. This, combined with the care I show has enabled Digital Armour to win the National Customer Excellence & Innovation Award twice, establish strong business relationships, and become a preferred partner for Telstra and Microsoft. I have over 19 yrs experience helping businesses transform and succeed through the use of technology. I know the guidance and support required so my customers don’t just survive tech transitions but thrive through them. I believe in serving humanity. I know kindness spreads through organisations, making a positive impact on leaders, staff, customers and out into the economy. I believe in community and I help mentor migrant women who want to become entrepreneurs or forge a corporate career.