How Businesses Hurt Sales And Their Reputation On Social Media

How Businesses Hurt Sales And Their Reputation On Social Media

If you have any type of social media presence – Facebook, Twitter, LinkedIn, YouTube or others – one of the things you must be on CONSTANT alert for is customer complaints. According to a study conducted by Edison Research, consumers post their complaints on social media in order to solicit a FASTER response than going through the normal channels. That’s because smart companies don’t want an unhappy client’s comments hanging out there for the world to see, unanswered and unaddressed. So IF you are going to have a presence on social media, make sure you or someone on your team is constantly monitoring it for client complaints.

Leave a Reply

Your email address will not be published. Required fields are marked *